Terms & Conditions

These terms apply when you browse madhyaearth.com, purchase products, book services, or interact with Madhya Earth online — including how cancellations, returns, and refunds are handled.

Overview

This website is operated by Madhya Earth. By using this website, placing an order, or booking a service, you agree to these Terms & Conditions and the policies linked from this website.

Products, Services, And Pricing

Products are listed on our Shop page. Farm experiences and services are listed on our Experiences page. We try to keep descriptions, availability, and pricing accurate, but availability may change due to seasonal, inventory, or operational reasons.

All product and service prices on this website are displayed in Indian Rupees (INR). Applicable shipping, discounts, taxes, or other charges are shown during checkout where relevant.

Orders And Payments

  • Orders are confirmed after successful checkout and payment confirmation.
  • Online payments are processed through Cashfree or another listed payment provider.
  • We may contact you if order details, address, stock, or payment confirmation require clarification.
  • We may cancel or refuse an order if it appears incorrect, duplicate, fraudulent, unavailable, or not serviceable.

Health And Product Use

Our products are wellness products and are not intended to diagnose, treat, cure, or prevent any disease. Please read product information carefully and consult a qualified professional if you are pregnant, nursing, under medical care, taking medication, or have a health condition.

Shipping And Delivery

Delivery timelines depend on the destination, courier availability, inventory, and operational conditions. You are responsible for providing complete and accurate delivery information at checkout.

Contact

For support, write to contact@madhyaearth.com or visit our Contact Us page.

Refunds & Cancellations

This policy explains when orders can be cancelled, when returns or refunds may be accepted, and how to contact us for help.

Order Cancellations

You may request cancellation before the order is dispatched. Once an order has been dispatched, it cannot usually be cancelled and may need to be handled as a return request where eligible.

To request cancellation, contact us at contact@madhyaearth.com with your order number and registered email address.

Returns And Refund Eligibility

  • Opened, used, tampered, or damaged wellness products are not eligible for return unless the issue was caused by transit damage or incorrect fulfilment.
  • Wrong item, missing item, or damaged item requests should be raised within 48 hours of delivery.
  • We may request photos, package details, order details, or other information to verify the issue.
  • Approved refunds are processed to the original payment method where possible.

Damaged Or Wrong Items

If you receive a damaged, leaking, missing, or wrong product, contact us within 48 hours of delivery. Please include your order number, registered email address, clear photos of the package and product, and a short description of the issue.

Refund Timelines

Once a refund is approved, we initiate it through the payment provider or original payment method. Bank, card, UPI, wallet, or payment provider timelines may vary. Refunds commonly take 5-10 business days after initiation, depending on the payment method and bank.

Farm Experiences And Services

For workshops, visits, meals, or other bookable services, cancellation and rescheduling depend on the service type, preparation work, and notice period. Contact us as early as possible if you need to cancel or reschedule.

Contact For Refunds

Email contact@madhyaearth.com or use the details on our Contact Us page for cancellation, refund, return, damaged item, or wrong item requests.