Privacy Policy
How Forest Organics, operating as Madhya Earth, uses and protects the information you share with us.
Information We Collect
When you create an account, place an order or contact us, we collect the details needed to help you: your name, email address, phone number, delivery and billing addresses, order history, payment references and support messages. Newsletter subscriptions record your email address and subscription choice.
Online payments are processed by Cashfree. Payment details are entered with the payment provider; our order records contain payment references and status.
How We Use Your Information
- To manage your account, process payments and orders, arrange delivery and handle returns or refunds.
- To respond to support, complaint and privacy requests.
- To send newsletters only when you have chosen to subscribe. You can unsubscribe using the link in a newsletter or your account preferences.
We do not sell your personal information or use it for advertising.
Service Providers And Security
We share the necessary information with providers who help us process payments, deliver orders, send email and operate the website. Access is limited to what is needed for these services and authorised support.
Session cookies and browser storage keep you signed in and remember your cart. Operational records help us protect accounts and investigate order or support problems. Please keep access to your email account and login codes secure.
How Long We Keep Information
We retain customer accounts and order history indefinitely, without an automatic expiry period. Newsletter preferences are kept so we can respect your subscription choices.
You can contact us to request access to, correction of or deletion of your personal information. We will review your request and any applicable record-keeping or legal requirements.
Contact And Privacy Requests
For support, complaints or privacy requests, contact Chandni from our Orders and dispatch team at contact@madhyaearth.com or +91 8879697681.
Forest Organics / Madhya Earth
678, Gol Bazaar, Jabalpur – 482002, India.
Please provide enough information for us to identify your account or order. We may ask you to verify your identity before sharing or changing personal information.